There has been a misconception since Airtel Kenya transffered its customere care staff to Indian Process Outsourcing firm, Spanco. Airtel Kenya assured its customers that the move was aimed at improving efficiency through a reliable and efficient customer care unit. This process also happened in other 16 African countries where Airtel operates.


Whe comparing the effectiveness of customer care departments of mobile service providers in Kenya, Airtel is not the worst, in fact it has one of the best equipped customer care compared to the leading provider, Safaricom. It is very difficult to reach a Safaricom customer care representative and if lucky to get help; this is actually the strategy used by Bharti Airtel Kenya to convince subscribers to move to their network through mobile number portability.

Bharti Airtel Kenya customer care contacts;
1)      Customer care Email

2)      Free Airtel prepaid customers 24hour call canter numbers
·        In Kenya dial 111
·        Abroad dial (+254 (0) 733 100 111)
3)      Free Airtel postpaid customers 24hour call canter numbers
·        In Kenya dial 111
·        Abroad dial (+254 (0) 733 100 111)
4)      Customer care help for Airtel data customers
·        In Kenya dial 232
·        Abroad dial (+254 (0) 733 100 111)
5)      Customer care help for Airtel corporate customers
·        In Kenya dial 111 or 0733 100 111
·        Abroad dial (+254 (0) 733 100 111)